How to install SARS Easyfile Employer

sars-easyfile

The “foolproof” method for getting Easyfile Employer installed and working

I have had a lot of problems with this application at clients. It seems that it is VERY incompatible when the Java Runtime or Adobe AIR programs  update. They can render the program unusable – or it just hangs when trying to login. Database corruptions are also very common.

Backup FIRST

I recommend to clients that they ALWAYS backup the database for Easyfile BEFORE AND AFTER working in it as a standard operating procedure.

Notes on resolving problems

Note 1: If you use Java for any other application (like some banking apps), you need to make a note of the version installed, as installing older versions may be incompatible with these apps

Note 2: If the program still hangs after following the procedure below, you need to manually move the database folders FIRST (to the Desktop for example) so that you can do a clean install. 

Database Location
C:|Users\{username}\AppData\Roaming\easyfileEmployer.{hash} and easyFile-employer.air (Move both folders)

If the database is corrupt the program will not open properly and you will have to install as per below. If you do not have a recent backup, you will have to recapture your information. 
Sometimes, you can copy the contents of the easyFileEmployer.{hash}\Localstore\ back from where you moved it (after a clean install) and the database will be OK - the original problem was just with the program

How to install Easyfile

  1. Uninstall Easyfile, Adobe AIR and ALL Java Runtime Environments
  2. Restart your PC
  3. Download the Easyfile application from SARS here
  4. Run the setup program
  5. Allow Easyfile to install Java, AIR and Easyfile – the versions of the apps included in the Easyfile setup file (DO NOT INSTALL Java or AIR separately)
  6. DO NOT UPDATE JAVA OR AIR WHEN PROMPTED!
  7. Open the program, let it run all of its updates, create the users and passwords when prompted and
  8. Good luck!

You may find the following links helpful as well:

SARS e@syFile Employers Manual Backup & Restore

SARS Easyfile Employer Problems – Troubleshooting

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