Search is slow or not working properly in Microsoft Outlook

Do you experience this problem when searching in Microsoft Outlook:

  • It can take a very long time to finish searching
  • Searches display incomplete results, the items you are searching for do not display

I have seen this occurring regularly at clients running Windows 7 and Windows 10, as well as different versions of Microsoft Office (2010, 2013 and 2016). Sometimes it occurs after Windows has done updates and sometimes it just starts misbehaving randomly.

I have found that rebuilding the search indexes seems to solve it MOST of the time.

You do this as follows:

Open Control Panel and Indexing Options.


Now click on the Advanced button


and click Rebuild


Click OK on the Rebuild Index dialog box


Note that it may take a few hours – so leave your device on and running with Outlook open. If you do a search before the indexing is complete, your results will be incomplete.

How to install SARS Easyfile Employer

The “foolproof” method for getting Easyfile Employer installed and working

I have had a lot of problems with this application at clients. It seems that it is VERY incompatible when the Java Runtime or Adobe AIR programs  update. They can render the program unusable – or it just hangs when trying to login. Database corruptions are also very common.

Backup FIRST

I recommend to clients that they ALWAYS backup the database for Easyfile BEFORE AND AFTER working in it as a standard operating procedure.

Notes on resolving problems

Note 1: If you use Java for any other application (like some banking apps), you need to make a note of the version installed, as installing older versions may be incompatible with these apps

Note 2: If the program still hangs after following the procedure below, you need to manually move the database folders FIRST (to the Desktop for example) so that you can do a clean install. 

Database Location
C:|Users\{username}\AppData\Roaming\easyfileEmployer.{hash} and easyFile-employer.air (Move both folders)

If the database is corrupt the program will not open properly and you will have to install as per below. If you do not have a recent backup, you will have to recapture your information. 
Sometimes, you can copy the contents of the easyFileEmployer.{hash}\Localstore\ back from where you moved it (after a clean install) and the database will be OK - the original problem was just with the program

How to install Easyfile

  1. Uninstall Easyfile, Adobe AIR and ALL Java Runtime Environments
  2. Restart your PC
  3. Download the Easyfile application from SARS here
  4. Run the setup program
  5. Allow Easyfile to install Java, AIR and Easyfile – the versions of the apps included in the Easyfile setup file (DO NOT INSTALL Java or AIR separately)
  7. Open the program, let it run all of its updates, create the users and passwords when prompted and
  8. Good luck!

You may find the following links helpful as well:

SARS e@syFile Employers Manual Backup & Restore

SARS Easyfile Employer Problems – Troubleshooting

How to rebuild your search index in Microsoft Outlook (which helps if searching in Outlook is incomplete or out of date)

How to do it

Open the Control Panel

(A quick way to open the Control Panel in Microsoft Windows 8 or 10is to right-click on the Start button and select it from the power menu that pops up. For Windows 7 click Start > Setting > Control Panel)

Now access the Indexing Options

Control Panel > All Control Panel Items > Indexing Options


Click the Advanced button


Click the Rebuild button


It will now display the following status message

Click OK


Note: This can take a few hours


How to lock the screen on your PC or notebook running Microsoft Windows

To lock the screen manually

Just press


to lock the screen

To lock the screen automatically
(when the screen saver is activated)

Open your Screen Saver Settings

(Go to Control Panel > All Control Panel Items > Personalization > Screen Saver)

Tick the checkbox for “On resume, display logon screen


Note: You will need to login again (and everything on your desktop will be as you left it